Frequently Asked Questions

Customers can search for spare parts in the following ways:

• Bike Brand: Select your bike brand.
• Bike Name: Select your bike Name.
• Bike Model: Select your bike model. The system will then open the Catalog Page for that bike.
• Catalog / Part Category: On the Catalog Page, select the required category.

  Example: If you are looking for a Wiring Kit, go to the Electrical catalog page. The group product images will display Reference Numbers for the different parts.

• Reference Number: Find the required Reference Number on the group product image. The corresponding part details will be displayed on the right side, including:
  • Exact Part Number
  • Part Name
  • MRP
  • Product Image
• Direct Part Number Search: If you already know the exact Part Number, you can directly enter the Part Number in the search option to find the required spare.
• Spare Part Name: Customers can also search using the name of the spare part.
• Category: Customers can browse and select the required spare part category.

Search Tip: You can also search using the Part Number with or without “-” (hyphen). For example, 12SD-565-5652 and 12SD5655652 provide the exact same result.

Follow these simple steps to place an order on Moto Guids:

1. Search and select the required spare part.
2. Select the required quantity.
3. Add the item to your cart.
4. Review your cart and order details.
5. Enter or select your delivery address.
6. Check the delivery charges:
   • If your order qualifies for Free Delivery, approximate delivery charge will not be calculated.
   • If your order does not qualify for Free Delivery, an approximate delivery charge will be displayed and added to the total bill value.
   • At this stage, the system may not know the exact seller location because the seller has not yet confirmed the order. Therefore, the delivery charge shown initially is an estimate.
   • After the seller confirms the order, the correct delivery charge will be calculated based on actual seller location, customer location, and package details.
7. Select your preferred delivery method:
   • Courier Delivery
   • Two-Wheeler Delivery
   • Direct Pickup
8. Select your payment method:
   • UPI / Card / Net Banking
   • Cash on Delivery (COD), where available
9. Place the order.
10. After the order is placed, it will be sent to the eligible seller(s) for confirmation based on product availability and applicable seller allocation rules.
11. If you select Two-Wheeler Delivery or Direct Pickup:

    If no eligible seller accepts the order within the applicable seller acceptance window, the order will move to the configured Two-Wheeler Delivery / Direct Pickup seller limit. If no seller is available within that limit, a notification will be shown asking whether you want to continue with Courier Delivery:

    • Continue with Courier Delivery: The order will proceed to the next seller allocation stage on a global-wise basis.
    • Do not continue: You can choose the available alternative option or cancel the order, as applicable.
12. After the seller confirms the order, the system will calculate and display the final delivery charge based on confirmed seller location, customer location, package weight/dimensions, and selected delivery method.
13. Complete payment using the selected payment method.
14. Once payment is completed, the order will proceed for packing and delivery/pickup according to your selected method.

Yes. Moto Guids can process an order through multiple eligible sellers based on product availability, seller location, price, and configured seller allocation rules to ensure you get all required parts as quickly and cost-effectively as possible.

Depending on seller location, customer address, and part availability, customers may be offered:

The available delivery options can vary based on seller, customer location, product dimensions, and package weight.

Customers can track their order through the live order status timeline shown in their Moto Guids account dashboard.

For partially accepted orders, the customer will be able to clearly identify which specific items have been accepted and which items have been rejected.

If the selected seller does not have sufficient stock, the item may be rejected by that seller and the system can continue the automatic seller allocation process based on configured seller availability rules.

The system evaluates eligible sellers based on factors such as:

• Seller distance to customer
• Product availability & live stock
• Quantity available
• Competitive pricing
• Seller performance & allocation rules

If you have any questions regarding your order, spare part compatibility, seller confirmation, delivery, or pickup, please reach out to our dedicated support team.